Branch Operations Lead - Potomac Mills - Woodbridge, VA
On-site · Woodbridge, Virginia, United States
Job Summary
Lead branch operations at a Chase Branch in Woodbridge, VA, collaborating with the Branch Manager to create a welcoming, high-performing environment. Responsibilities include greeting and assisting clients with transactions, managing lobby flow, directing cash devices (cash vault, ATM), resolving client issues, promoting self-service options, educating clients and staff, and ensuring compliance with bank policies, procedures, and regulatory requirements. Drive loss control, audits, and overall branch performance while coaching and educating the branch team to deliver exceptional client experiences.
Required Qualifications
- 1+ years of retail banking experience
- high school degree, GED, or foreign equivalent
- ability to work branch hours including weekends and evenings
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