Branch Operations Lead - North Andover

Branch Operations Lead at Chase in North Andover, MA. Lead branch operations in collaboration with the Branch Manager, ensuring exceptional client experiences, lobby flow management, and adherence to bank policies, procedures, and regulatory requirements. Responsibilities include greeting and assisting clients with transactions, promoting self-service options, managing cash devices (cash vault and ATM), maintaining loss control and audit standards, and educating the branch team to stay informed and engaged. Must be able to travel for in-person training and meetings; training program completion required before placement. Requires 1+ years retail banking experience and a high school degree or GED; ability to work weekends and evenings. Leadership and operational proficiency, client relationship-building, and a commitment to accurate transaction processing are essential.