Branch Operations Lead - Neil Rd and Kietzke Branch - Reno, NV
On-site · Reno, Nevada, United States
Job Summary
Lead branch operations at Chase's Reno, NV locations, collaborating with the Branch Manager to create a welcoming, high-service environment. Responsibilities include greeting and assisting clients, managing lobby flow, facilitating transactions, driving self-service adoption, supervising cash devices (cash vault, ATM), ensuring compliance with policies and regulatory requirements, maintaining loss control and audit readiness, and coaching the branch team to deliver accurate transactions and exceptional client experiences. The role emphasizes leadership, operational proficiency, client education, and relationship-building with clients and internal partners.
Required Qualifications
- 1+ years of retail banking experience
- high school degree or GED or foreign equivalent
- ability to work branch hours including weekends and evenings
- travel as required for in-person training and meetings
- completion of Branch Operations Lead Training Program before placement
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