Branch Operations Lead - Needham, MA
On-site · Needham, Massachusetts, United States
Job Summary
Lead branch operations at a Chase branch in Needham, MA, ensuring transaction accuracy, compliance with policies and regulatory requirements, and loss-control standards. Collaborate with the Branch Manager to maintain a welcoming, high-service environment; greet clients, manage lobby flow, and schedule meetings to build trusted client relationships. Educate and guide the branch team, promote self-service options to clients, and support audits and ongoing adherence to policies. Role emphasizes leadership, client communications, and cross-team collaboration to deliver exceptional branch experiences.
Required Qualifications
- 1+ years of retail banking experience
- high school degree, GED, or foreign equivalent
- ability to work branch hours including weekends and evenings
- travel for in-person training and meetings
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