Branch Operations Lead- Metro Central, MA
On-site · Newtonville, Massachusetts, United States
Job Summary
Branch Operations Lead at Chase oversees branch operations in collaboration with the Branch Manager, ensuring accurate transactions, compliance with policies and audits, and a welcoming client experience. Responsibilities include managing cash devices (cash vault, ATM), supporting loss-control measures, educating and aligning the branch team, promoting self-service options to clients, and maintaining strong client relationships while ensuring operational efficiency and adherence to regulatory requirements. The role emphasizes leadership, client education, and cross-functional coordination to sustain exceptional branch performance.
Required Qualifications
- 1+ years of retail banking experience
- high school degree, GED, or foreign equivalent
- ability to work branch hours including weekends and evenings
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