Branch Operations Lead - Cleveland East Market - Lyndhurst, OH
On-site · Lyndhurst, Ohio, United States
Job Summary
Lead branch operations at a Chase Branch in Lyndhurst, OH, collaborating with the Branch Manager to deliver exceptional client experiences, manage cash devices (cash vault and ATM), ensure compliance with bank policies and regulatory requirements, and maintain high loss control and audit standards. Responsible for greeting clients, guiding lobby flow, scheduling meetings, promoting self-service options, and building lasting relationships while educating clients and partners. Travel for in-person training and meetings is required as part of the Branch Operations Lead Training Program; role emphasizes coaching the branch team, delivering accurate transactions, and maintaining a welcoming, compliant branch environment.
Required Qualifications
- 1+ years of retail banking experience
- high school degree, GED, or foreign equivalent
- ability to work branch hours including weekends and evenings
- leadership skills and operational proficiency
- education and ability to educate the branch team and partners
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