Branch Operations Coordinator The Dalles
On-siteThe Dalles, Oregon, United States
Job Summary
Process and approve teller transactions, share digital solutions, and make introductions to bankers while minimizing risks under established policies. Perform routine to moderately complex transactional, operational, and customer support tasks efficiently, resolving daily operations issues for the teller line under regional management direction. Support the Branch manager with operational tasks and scheduling, escalate customer complaints, and identify information to meet financial needs. Exercise judgment within defined policies to prevent fraud and risky accounts, adhering to retail compliance controls and risk management guidelines. Work a schedule including Saturdays in The Dalles, OR, with no Visa sponsorship available.
Required Qualifications
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a schedule that will include Saturdays
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.