Branch Operations Coordinator St Rose Eastern Henderson
$43,680–$56,160 year
On-siteHenderson, Nevada, United States
Job Summary
Process and approve teller transactions, share digital solutions, and introduce customers to bankers while minimizing risks under established policies. Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products. Support the Branch manager in operational tasks and scheduling, resolve issues related to daily operations of the teller line under direction of regional banking management, and assist customers and employees in resolving or escalating concerns. This role sits within the Consumer Banking and Lending division of the National Branch Network.
Required Qualifications
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a schedule that may include most Saturdays
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
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