Branch Operations Coordinator Old Irving Park IL
$47,840–$62,920 year
On-siteChicago, Illinois, United States
Job Summary
Process and approve teller transactions, share digital solutions, and introduce customers to bankers while minimizing operational risks. Perform routine to moderately complex transactional, operational, and customer support tasks efficiently, resolving daily teller line issues under regional banking management direction. Support the Branch manager with operational tasks and scheduling, and assist customers and employees in escalating concerns or complaints. Exercise judgment within defined policies to identify financial needs and prevent fraud or risky accounts. Work a schedule that may include most Saturdays in the Old Irving Park location.
Required Qualifications
- 1+ years of customer service and issue resolution support experience
- Ability to work a schedule that may include most Saturdays
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
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