Branch Operations Coordinator Merritt Island
On-siteMerritt Island, Florida, United States
EXPIREDMerritt Island, Florida, United StatesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Process and approve teller transactions, share digital solutions, and introduce customers to bankers while minimizing operational risks. Perform routine to moderately complex transactional tasks, support branch scheduling, and resolve daily teller line issues under regional management direction. Escalate customer complaints and identify services to meet financial needs, exercising judgment within defined policies. Work a schedule including Saturdays in a fast-paced environment requiring strong risk mitigation and compliance adherence.
Required Qualifications
- 1+ year of customer service and issue resolution, support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work a schedule that may include most Saturdays
- Drug free workplace
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
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