Branch Operations Associate Manager-West Gables Miami FL
On-siteMiami, Florida, United States
Job Summary
Lead and supervise risk and operations of teller functions to deliver exceptional customer service and ensure timely, compliant completion. Manage the daily schedule and operations of the teller line, making decisions to resolve issues under regional direction. Provide feedback on customer service improvements and coach a diverse team of direct reports to meet business objectives. Perform operational support tasks, interact directly with customers to build relationships, and assist in resolving escalated concerns. Make decisions related to needs assessment and referrals for dwelling secured products while adhering to Loan Originator requirements under Regulation Z. Work a schedule that may include most Saturdays within the Consumer Banking and Lending division.
Required Qualifications
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
- The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards
- A current credit report will be used to assess your financial responsibility and credit fitness
- Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
- This position is not eligible for Visa sponsorship
Desired Qualifications
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
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