Branch Operations Associate Manager Garrisonville Salisbury
$60,320–$84,240 year
On-siteStafford, Virginia, United States
Job Summary
Lead and supervise risk and operations of teller functions to deliver exceptional customer service, ensuring timely completion, quality, and compliance. Manage the daily schedule and operations of the teller line, making decisions to resolve issues under regional direction. Provide feedback on performance management tools and coach a diverse team of direct reports to meet business objectives. Perform operational support tasks, handle customer complaints, and assist with needs assessment for dwelling secured products without negotiating terms. This role requires a Loan Originator qualification under Regulation Z and includes most Saturdays. The position is located at 131 Garrisonville Rd, Stafford, VA, with a base pay range of $29.00 - $40.50. No Visa sponsorship is available.
Required Qualifications
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of Leadership experience
- Ability to work a schedule that may include most Saturdays
- Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies
- The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards
- A current credit report will be used to assess your financial responsibility and credit fitness
- Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
- This position is not eligible for Visa sponsorship
- This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction
- Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Desired Qualifications
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience
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