Branch Operations Administrator
On-site · Mount Pleasant, Michigan, United States
Job Summary
The Branch Operations Administrator develops and maintains branch operational procedures and establishes practices to enhance the customer service experience throughout the branch network. Responsibilities include developing teller-training materials, providing operational training for new branch managers and teller supervisors, ensuring adherence to operational policies, and utilizing data to solve operational problems. This role also involves coaching branch leadership in customer service operations and reviewing branch processes for consistency. A Bachelor's degree and 5 years of banking experience in branch operations are required.
Required Qualifications
- 5 years of banking experience in branch operations required
- Strong verbal and written communication skills
- Strong computer knowledge in Microsoft Word, Excel, and PowerPoint
- Ability to make decisions and solve complex problems
- Strong management and organizational skills
- Strong interpersonal skills with ability to deliver effective coaching and training
- Ability to identify and analyze data
Additional Requirements
- Isabella Bank is an AA/EEO employer.
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