Branch Operation Lead - Niagara Falls Military Road (New Build) - Buffalo, NY
On-site · Buffalo, New York, United States
Job Summary
Branch Operations Lead at a Chase branch focuses on leading daily operations, delivering exceptional client experiences, managing lobby flow, guiding self-service adoption, ensuring compliance with policies, and collaborating with the Branch Manager to maintain loss control and audits. The role emphasizes customer relationship building, staff education, timely issue resolution, cash devices management (cash vault, ATM), and contributing to a high-standard, secure branch environment. Training through the Branch Operations Lead Program and the ability to travel for in-person training are required.
Required Qualifications
- 1+ years of retail banking experience
- high school diploma, GED, or foreign equivalent
- ability to work branch hours including weekends and evenings
- travel as required for in-person training and meetings
- leadership skills and operational proficiency
- attention to detail and organizational skills
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