Branch Manager
On-site · Carthage Hancock County, Illinois, United States
Job Summary
Direct the daily operations of the branch, drive sales and service goals, and supervise teller staff and customer service personnel. Responsibilities include coaching Personal Bankers and CSR staff, executing sales strategies, cross-selling Commercial, Retail, and Trust products, conducting regular branch sales meetings, evaluating performance, and ensuring compliance with Secrecy Act, OFAC, and Teller guidelines. Open new accounts, oversee audits and cash controls, manage staff development and scheduling, represent the branch in community functions, participate in CRA initiatives, and maintain a high-quality sales and service culture while collaborating with other bank units to meet customer needs.
Required Qualifications
- High school diploma or equivalent
- Minimum of three years teller experience
- Supervisory experience preferred
- Strong sales-oriented customer service skills
- Ability to practice discretion and handle confidential information
- Effective communication skills (verbal and written)
- Knowledge of financial institution regulations
- Ability to multitask and manage branch operations
- Notary duties experience is a plus
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