Branch Manager
On-siteMombasa, Mombasa County, Kenya
Job Summary
Lead business development from lead generation to deal closure while managing key accounts to grow market share with new and existing clients. Assess local market conditions to identify sales opportunities, develop forecasts, and manage the branch budget. Direct all operational aspects including distribution, customer service, human resources, and administration. Build and maintain client relationships through effective inter-departmental workflows and provide training and coaching to branch personnel. Follow up on clients in the CRM, address satisfaction issues promptly, and share knowledge with headquarters on competitive intelligence and business needs. Network to improve the branch's reputation and comply with all regulations.
Required Qualifications
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 5 years of experience, preferably in sales, operations, or client services
- Strong understanding of sales, financial management, and customer service
- Proficiency in CRM systems
- Proven ability to lead, motivate and manage a team efficiently
- Strong understanding of business operations and financial management to drive growth
- Expertise in building and maintaining key client relationships
- Ability to quickly resolve issues while ensuring branch operation runs smoothly
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