Branch Manager
On-siteOxford, Michigan, United States
Oxford, Michigan, United StatesOn-siteFull Time
Full Time
Job Summary
Lead the retail office as the primary client contact, managing relationships with individuals, families, and small businesses while coaching existing team members and developing new relationship managers. Proactively own client relationships through follow-ups, product recommendations, and community engagement to drive deposit increases and referral sources. Coordinate physical office operations, resolve complex client issues, and ensure compliance with all bank protocols. Accountable for branch goals, team performance, and maintaining a welcoming culture that supports Client Service Representatives.
Required Qualifications
- Strong written and verbal communication skills
- Possess strong client service skills
- Possess strong character and values
- Exhibit a high degree of integrity, trustworthiness and professionalism, all the time
- Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect clients
- Resolve client complaints and concerns
- Execute problem resolution steps in compliance with Oxford Bank protocols
- Listen carefully to clients, displaying empathy for any situation
- Take ownership of the issue and follow up to ensure the issue is resolved
- Work effectively with a diverse team
- Lead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valued
- Demonstrate genuine care for every team member, taking the initiative to assist others
- Participate in meetings and share ideas to help achieve team objectives
- Knowledge and experience with bank computer and core operating system requirements, compliance and security
- Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, DocuSign
- Cash handling
- process teller transactions, vault duties, ITM/ATM assistance and balancing
- Open and Close accounts, account servicing and maintenance, and routine bank transactions
- Accountable for maintaining performance standards, branch goals, and to contribute to the overall growth objectives of the branch and the bank
Desired Qualifications
- 3 + years of client service experience preferred
- 2 + years of banking experience preferred
- Bachelor�s degree and/or higher education preferred
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