Branch Manager - Northwest Knoxville
$57,861–$57,861 year
On-siteKnoxville, Tennessee, United States
Job Summary
Lead a small team of branch associates to drive new revenue generation by identifying customer needs and guiding them toward Regions solutions. Conduct outside sales efforts to generate new business clients while expanding existing consumer and business banking relationships. Coach and develop associates through the iConnect Sales, Service, and Coaching process, ensuring they meet quality and service goals. Educate customers on best practices for financial wellness, emerging bank technology, and digital solutions including mobile and online offerings. Resolve escalated customer and associate issues, manage the recruiting and selection process, and maintain relationships with Line of Business partners. Ensure all associates adhere to bank policies, audit requirements, and operational risk management duties. This exempt position requires NMLS registration and offers incentive pay plans.
Required Qualifications
- High School Diploma or GED
- Two (2) years of Financial Services, sales, or sales management experience
- Ability to work on Saturday as needed
- Active Life Insurance License
- Supervisory experience within the Financial Services industry
- Five (5) years of banking and/or lending experience
- Five (5) years of relationship-based client consultation experience
- Ability to exhibit mastery of key advice, guidance, and education concepts
- Ability to handle multiple priorities simultaneously
- Ability to provide effective feedback and guidance
- Excellent communication and customer service skills
- Excellent leadership and problem-solving skills
Desired Qualifications
- College degree
- Life Insurance License
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