Branch Manager
$60,362–$60,362 year
On-siteSan Fernando, California, United States
Job Summary
Review and approve loan applications, manage existing accounts to meet sales and delinquency targets, and coach branch staff to achieve goals and minimize turnover. Network with local businesses to develop additional business and build community relations while implementing internal auditing procedures to control records. Resolve customer and employee inquiries, manage policy exceptions, and monitor monthly expenses against the annual business plan. Attract and interview diverse talent for vacancies, coordinate professional development, and perform essential tasks including collecting payments, processing applications, and cashiering. Maintain strong customer service standards while ensuring all policies and procedures are met.
Required Qualifications
- Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry
- Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner's BMT program) or other closely aligned course of study
- Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above)
- Reliable transportation
- Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel
- Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs
- Ability to complete essential duties/functions in a timely, accurate manner
- Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations
- Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch
- Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies
Desired Qualifications
- Bilingual fluency in Spanish/English
- Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch
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