Branch Manager III Boston Franklin St Branch
$8,000,000–$8,000,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Manage and grow existing specialty De Novo locations while establishing a strong book of business in new markets. Develop lobby management and customer outreach efforts to enhance the customer experience, selecting and motivating staff to deliver sales and service standards. Conduct regular coaching sessions to ensure employees meet financial goals and track performance through joint sales calls and defined activities. Proactively identify and resolve customer issues across in-person, phone, and digital channels to maintain operational integrity and regulatory compliance. Act as an ambassador by promoting the bank through CRA activities and community events, utilizing outbound calling skills to prospect new businesses and expand relationships.
Required Qualifications
- College degree in business or finance, or equivalent experience
- Minimum of 2 years of previous retail banking or retail sales management experience
- Outstanding verbal and written communication skills with strong leadership ability
- Strong track record of effectively managing sales, customer experience, and operations of a large and complex Business Focus or Business Hub Location and grow existing branch households and deposits
- Thorough understanding around the requirements for a successful sales and service organization
- High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions
- Ability to work within normal office requirements, with long periods of standing and continuous customer support
- Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate
- Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes
Desired Qualifications
- Retail Banking experience in a sales environment with strong supervisory experience
- $80M or greater in total deposits in an established retail branch (not driven by one large customer relationship)
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