Branch Manager
On-siteSandpoint, Idaho, United States
Job Summary
Lead branch performance by driving sales growth, managing operations, and ensuring profitability while building strong customer relationships and developing high-performing teams. Establish clear expectations, coach employees, and hold the team accountable for delivering on commitments. Partner with senior leadership to execute business strategies, identify growth opportunities, and align branch goals with company objectives. Manage expenses, maintain safety standards, and navigate complex customer and employee situations using analytical decision-making skills. Requires post-high school education, 3–5 years in sales or operations management, and proficiency with Windows-based software. Ability to work scheduled hours including occasional evenings and weekends.
Required Qualifications
- Proven leadership experience with responsibility for sales, operations, customer service, and overall business performance
- Strong business acumen with experience managing sales growth, profitability, expenses, and other key performance indicators
- Demonstrated ability to lead and develop high-performing sales and operations teams through coaching, accountability, and clear expectations
- Experience managing both sales and warehouse operations, preferably within wholesale distribution, plumbing, water works, hydronics, or a related industry
- Strong customer relationship skills with a demonstrated ability to build trust, retain key customers, and identify opportunities to grow the business
- Excellent communication, problem-solving, analytical, and decision-making skills, with the ability to effectively navigate complex customer and employee situations
- Demonstrated ability to balance customer needs, employee needs, and business objectives while making sound decisions
- Strong organizational and planning skills with the ability to manage competing priorities in a fast-paced branch environment
- Experience partnering with senior leadership and cross-functional teams to execute company initiatives and achieve business goals
- Strong proficiency with Windows-based software and the ability to effectively navigate business systems, including Microsoft Excel and Word
- Post-high school education strongly preferred; a bachelor's degree and/or 3–5 years of experience in operations or sales management within a plumbing, water works, hydronics, or related wholesale distribution environment is required
- Ability to work the branch's scheduled hours, including occasional evenings and weekends as business needs require
Desired Qualifications
- Post-high school education strongly preferred
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