Branch Manager, Conshohocken, Pa
$60,000–$60,000 year
On-siteConshohocken, Pennsylvania, United States
Conshohocken, Pennsylvania, United StatesOn-siteFull Time$60,000–$60,000 yearFINANCELarge
Full TimeLargeFINANCE
Job Summary
Oversee branch performance and daily operations, leading a team to achieve sales targets, optimize processes, and enhance customer satisfaction. Develop and implement sales strategies to grow revenue, manage a pipeline of prospects, and engage in consultative conversations to offer tailored financial solutions. Analyze branch data to drive strategic decisions, coach team members on performance and professional development, and handle hiring, retention, and scheduling. Manage escalated customer problems, ensure compliance with banking regulations and risk policies, and utilize digital platforms to educate customers on self-service options.
Required Qualifications
- High school diploma, GED
- Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education
- 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function
- 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role
- District Executive, District Operations Manager and Region President endorsement of performance
- 3+ Years Experience selling products and/or services in an incentive-based environment
- Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
- Proven relationship-building skills and a customer-centric approach
- Excellent leadership and team management skills
- Excellent customer service skills and a passion for helping others
- Strong problem-solving skills with a proactive approach to issue resolution
- Experience in coaching and developing team members
- Excellent communication, consultative and influence skills both verbal and written
- Ability to educate and connect customers to technology and share the value of digital tools and platforms
- Ability to make data-driven decisions to improve performance and operational outcomes
- Establishes and maintains effective working relationships
- Ability to create a positive work environment and drive employee engagement
- Strong knowledge of company policy, compliance regulations, risk management and loss prevention
- Ability to work in a fast-paced environment and manage multiple priorities
- Ability to interact with integrity and professionalism with customers and employees
- Computer proficiency and basic math skills
- Ability to work branch hours, which can include weekends and evenings
- Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment
Desired Qualifications
- Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education
- 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function
- 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role
- District Executive, District Operations Manager and Region President endorsement of performance
- 3+ Years Experience selling products and/or services in an incentive-based environment
- Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
- Proven relationship-building skills and a customer-centric approach
- Excellent leadership and team management skills
- Excellent customer service skills and a passion for helping others
- Strong problem-solving skills with a proactive approach to issue resolution
- Experience in coaching and developing team members
- Excellent communication, consultative and influence skills both verbal and written
- Ability to educate and connect customers to technology and share the value of digital tools and platforms
- Ability to make data-driven decisions to improve performance and operational outcomes
- Establishes and maintains effective working relationships
- Ability to create a positive work environment and drive employee engagement
- Strong knowledge of company policy, compliance regulations, risk management and loss prevention
- Ability to work in a fast-paced environment and manage multiple priorities
- Ability to interact with integrity and professionalism with customers and employees
- Computer proficiency and basic math skills
- Ability to work branch hours, which can include weekends and evenings
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
- Preferred experience in Microsoft Office products
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