Branch Manager
On-siteBrisbane, Queensland, Australia
Brisbane, Queensland, AustraliaOn-siteFull Time
Full Time
Job Summary
Lead daily branch operations, including supporting customers during vehicle accidents or breakdowns, coaching staff, and managing fleet utilization to meet demand. Oversee staffing, workloads, and resources across extended trading hours from 7:00am to 9:00pm, seven days a week. Drive performance against key operational and customer service KPIs while maintaining compliance, safety standards, and branch housekeeping. Complete reporting and administration accurately. Build relationships with internal stakeholders, partners, and clients to foster a culture of continuous improvement.
Required Qualifications
- Previous experience leading or managing a team in a customer-focused operational environment
- Strong leadership skills with the ability to coach, motivate and develop others
- Excellent communication and relationship-building skills
- Strong organisational and time management skills with the ability to manage competing priorities
- A proactive approach with excellent problem-solving and decision-making skills
- Experience in automotive, fleet, logistics, transport, rental or a similar service-based industry
- High levels of computer literacy and confidence using multiple systems
- A current unrestricted Australian Driver Licence
- Must be available for extended trading hours (7:00am to 9:0pm, seven days a week)
- Must be able to lift 50 lbs
Desired Qualifications
- Experience in automotive, fleet, logistics, transport, rental or a similar service-based industry is highly regarded
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