Branch Manager

Job Summary

Required Qualifications

• •Manage the day-to-day operations, responsibilities, and personnel of the branch in accordance with company policy and procedures
• •Own the business development for the territory
• •Implement strategies to grow market share
• •Drive operational and service excellence
• •Ensure store profitability
• •Provide business and team leadership to the Branch's personnel
• •Manage performance and development
• •Provide excellent customer service
• •Add-on and up-selling
• •Solve customer challenges
• •Ensure collection of accounts receivable
• •Perform all job responsibilities in a safe, efficient and ethical manner
• •Direct all work performed in the branch
• •Supervise all areas of operation
• •Assign duties
• •Ensure completion
• •Direct and coordinate counter and outside sales efforts
• •Assist in account development
• •Develop and maintain strategies to pursue and grow business on an ongoing basis
• •Stay abreast of development, building, etc. in the community and surrounding areas
• •Contact contractors/developers etc. in pursuit of business
• •Partner with vendors and other strategic partners where needed in pursuit of profitable business
• •Promote add-on and up-selling
• •Educate associates of the process
• •Set branch pricing
• •Direct quotation activities
• •Keep computer price matrix current
• •Direct accounts receivable activities for branch
• •Ensure collection calls are made when necessary
• •Check credit
• •Open new accounts
• •Provide customer assistance as needed
• •Over the counter
• •Over the phone
• •In person
• •Direct warehouse operations
• •Maintain necessary inventory levels
• •Order materials
• •Route deliveries and pickups
• •Maintain contact and friendly relationships with customers and suppliers
• •Build a favorable company image
• •Resolve problems and complaints as they arise
• •Participate/promote marketing strategies developed to enhance/promote sales and service
• •Ensure all branch functions are staffed as needed
• •Review daily reports
• •Take appropriate action as needed
• •Develop sales and expense budget for the branch operations
• •Continuously update product knowledge
• •Stay informed and educated as to product inventory and applicability
• •Understand product applications
• •Help customers in their selections
• •Know location of merchandise in warehouse
• •Ensure cycle counts are done daily
• •Maintain branch security
• •Opening and closing of branch
• •Oversee cash deposits
• •Conduct self in a professional and ethical manner at all times
• •Treat external and internal customers and associates with courtesy and respect
• •Provide leadership and direction to all personnel
• •Ensure their ongoing development through training and education
• •Mentoring
• •Coaching
• •Counseling
• •Delegation
• •Appropriate and ongoing feedback
• •Discuss objectives
• •Develop goals
• •Participate in the recruiting and interviewing process of new associates
• •Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, marketing, etc.
• •Become familiar with company policies
• •Ensure policies and procedures are communicated and followed
• •Ensure the safety of all employees
• •Seeing that safety rules are followed
• •Proper training is completed for equipment and task performance
• •Hazardous conditions are corrected
• •Equipment and vehicles are properly maintained
• •Ensure appropriate/required vehicle/equipment inspections are completed as required
• •Prepare for and assist in performance of year-end inventories for various branch locations
• •Attend scheduled branch manager's meetings
• •Be willing and able to perform any branch job function as needed
• •Able to effectively juggle multiple tasks and responsibilities
• •Strong problem-solving skills
• •Leadership
• •Effective time management
• •Organization skills
• •Effective people skills to deal with customers, owners, buyers, employees
• •Strong communication skills, both verbal and written
• •Ability to exude professionalism, tact, diplomacy and sensitivity when dealing with customers, employees, internal associates at all levels
• •Capable of preserving confidential or sensitive information
• •Team player
• •Able to work well under pressure
• •Proficient in technological resources
• •Computer aptitude
• •Basic Microsoft Office
• •SAP Knowledge
• •Regularly required to stand, sit, walk
• •Use hands and arms to finger, handle, feel, reach or carry
• •Occasionally required climb, balance, stoop, kneel, crouch, or crawl
• •Frequently required to lift up to 25 lbs
• •Regularly required to lift up to 50 lbs
• •Occasionally required to lift up to 100 lbs
• •Must be able to safely tolerate heat in the summer and cold in the winter
• •Regularly required to talk and hear
• •Read and identify numbers
• •Regularly required to apply sound reasoning and logic in performing daily tasks
• •Required to be able to safely operate equipment including forklift, pallet jack, wire-cutting machine, etc.

Desired Qualifications

• •Strong Sales background
• •SAP knowledge a plus