Branch Manager 4 - Long Beach Ralphs, CA
$104,130–$127,270 year
On-siteLong Beach, California, United States
Job Summary
Lead branch operations by coaching, mentoring, and developing team members while ensuring compliance with all banking laws and regulations. Manage daily activities including candidate selection, employee compensation, and performance goal setting to drive revenue growth and optimize productivity. Execute customer market share growth strategies by collaborating with partners to deepen relationships and promote products, while actively observing the customer experience to exceed expectations. Adapt to new digital programs and teach financial literacy to staff and clients, ensuring mastery of U.S. Bank products and services. Maintain an advisory environment through proactive customer engagement and local community participation to support branch growth.
Required Qualifications
- Bachelor's degree, or equivalent work experience
- Four to five years of experience working in a sales, retail management, or banking environment
- National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Maintaining a satisfactory criminal and credit record
- Compliance with all banking laws and regulations
- Understanding and following internal suspicious activity referral requirements and processes
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct
Desired Qualifications
- Thorough product/service knowledge
- Thorough knowledge of regulatory, policy and compliance issues
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
- Ability to evaluate and resolve problems and issues with minimal guidance
- Demonstrated success in retail sales environment
- Working knowledge of employment practices including rewards and recognition, employee development, and change management
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