Branch Manager 3 - Des Moines Safeway, WA
$97,560–$119,240 year
On-siteDes Moines, Washington, United States
Job Summary
Lead and manage branch operations to ensure goals are met while demonstrating an excellent customer experience reflective of U.S. Bank culture. Coach, develop, and mentor team members through adaptive coaching and real-time feedback, utilizing conflict resolution and de-escalation techniques for difficult problems. Identify financial resources for customers by providing direction on products and services, expanding the customer base, and collaborating with partners to help individuals and businesses reach financial goals. Balance customer needs with employee workload and business objectives through effective priority setting and critical thinking. Maintain NMLS registration and ensure full compliance with banking laws and regulations. Requires a Bachelor's degree, three to four years of experience in sales or retail management, and five days per week on-site at a U.S. Bank location.
Required Qualifications
- Bachelor's degree, or equivalent work experience
- Three to four years of experience working in a sales, retail management, or banking environment
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Desired Qualifications
- Thorough product/service knowledge
- Thorough knowledge of regulatory, policy and compliance issues
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
- Ability to evaluate and resolve problems and issues with minimal guidance
- Demonstrated success in retail sales environment
- Working knowledge of employment practices including rewards and recognition, employee development, and change management
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