Branch Customer Service Coordinator I
HybridGuadalajara, Jalisco, Mexico
Job Summary
Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating special requests with the Branch Coordination group. Provide order status information by answering inquiries via phone and email while reviewing data in the sales database. Coordinate issue resolution by working with Sales Representatives and customers to ensure a smooth sale-to-shipping process. Assist with processing quotes through stock checks and obtaining delivery information using computer supplier access. Process order confirmation files, return authorizations, and replacement orders while collaborating on remote work communication with the Branch. Participate in required meetings through live chat, weekly videos, or emergency phone calls. Maintain a high level of professionalism with clients to establish positive rapport.
Required Qualifications
- Bilingual in Spanish & English
- High school diploma
- 2 years experience in customer support or similar role
- Bilingual English/Spanish proficiency
- Excellent verbal and written communication skills in English & Spanish
- Ability to use the computer system proficiently
- Good telephone etiquette
- Ability to write routine business correspondence
- Ability to type 40 words per minute
- Knowledge of all Microsoft Office applications at the beginning level, including Excel
- Ability to add, subtract, multiply, and divide units of measure
- Able to compute rate, ratios, and percentages
Desired Qualifications
- experience in Electronic industry
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