Branch Coordinator
On-siteBethany, Missouri, United States
Job Summary
Manage overall retail operations to ensure efficient implementation of customer services while directing retail personnel and maintaining bank cash with accuracy and security. Provide oversight and direction to branch employees, coaching staff on onboarding, career development, and performance evaluations. Handle routine account requests including funds transfers, stop payments, and debit card inquiries, while processing lockbox payments and verifying ATM applications against customer databases. Maintain files for currency transaction reports, loan collateral, and court orders. Report to the Retail Banking Officer in the Bethany, MO location, working M-F 8am-5pm with every 5th Saturday off.
Required Qualifications
- Bachelor's degree in economics or finance preferred, or equivalent work experience with be considered
- Three to five years cash handling experience preferred
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office, Excel, and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
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