Branch Controller (Rehoboth Branch)
On-site · Rehoboth, Hardap Region, Namibia
Job Summary
Branch Controller role at Nedbank in Rehoboth, Namibia overseeing branch operations, client engagement, cash handling, device maintenance, risk/compliance, and promotion of digital channels. Responsibilities include managing the client queue and digital services, assisting clients with online applications and login issues, cross-selling opportunities through client engagement, maintaining client relationships, processing cash transactions, balancing stock, routing documentation for inter-bank transfers, ensuring ATM/device availability, and adhering to risk and compliance policies. Key skills include customer service, problem solving, relationship management, knowledge of forex and banking products, governance and controls, and a focus on service excellence and digital migration to self-service channels.
Required Qualifications
- Grade 12 Certificate
- NQF7 (Bachelor's) Degree or equivalent in commerce, banking, finance or a similar field
- Minimum Experience Level 1 - 2 years Retail/Banking Client Service
- Cash Handling experience
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