Branch Advisor

Provide compliant professional financial advice in a high-volume branch environment, focusing on understanding client financial needs, offering appropriate product solutions, and maintaining client relationships in line with FAIS, FICA and TCF principles. Build and manage long-term client relationships to support retention and growth; educate customers on the banking platform to meet their needs; manage leads, referrals, and client follow-ups within defined turnaround times; stay updated on industry trends and product knowledge; demonstrate ethical, client-centric advice and achieve branch sales and service targets. Show empathy to customers and collaborate within a team while upholding governance and regulatory requirements. The role is within FirstRand’s South Africa branches, including FNB Points of Presence, and emphasizes servicing, compliance, and brand-aligned customer outcomes.