Branch Administrative Assistant

Branch Administrative Assistant role providing customer service and administrative support to internal/external stakeholders (sales, warehouse, customers). Responsibilities include screen and manage calls, process orders, assist with COD orders, handle customer product inquiries, send thank-you/follow-up letters, organize front office, manage warehouse documents and office supplies, prepare and distribute promotional materials and data sheets for contractors, relay sales/customer information to Sales Representatives, coordinate delivery schedules with the DC Manager, and support other duties. Requires proficiency in Microsoft Office (Excel, PowerPoint, Publisher); familiarity with ERPs/CRMs/lead generation tools is advantageous; strong written and verbal communication; detail-oriented with good prioritization; able to work independently. Education/experience: Associate degree preferred; 1-2 years in customer service or related experience; building materials industry background preferred. Benefits include health coverage, 401(k) with company match, paid vacation/holidays, life and disability insurance, and employee assistance program.”,