Branch Administrative Assistant
$35,360–$37,440 year
On-siteOakdale, California, United States
Job Summary
Greet visitors, answer calls, and direct callers to appropriate parties while maintaining an up-to-date employee directory. Collect and distribute incoming mail, log packages, and assist with mailings and supply inventory management. Perform clerical functions including photocopying, faxing, filing, and preparing correspondence for meetings and marketing campaigns. Troubleshoot basic office technology issues and reconcile appraisal and credit report invoice discrepancies. Coordinate events and meetings with cross-functional departments, preparing agendas and setting up facilities. Assist walk-in applicants with employment applications and direct them to the company website. Maintain a tidy office space and support the Branch Manager and Branch Operations Manager as needed.
Required Qualifications
- High school diploma or equivalent
- Minimum of one year experience in an administrative assistant related role
- Prior experience in Mortgage lending, Finance, or similar field
- Ability to type 60-70 wpm
- High levels of diplomacy, tact, and confidentiality
- Demonstrated patience and professionalism when interacting with both internal and external customers
- Proficiency with data entry, Microsoft Word, Excel, and PowerPoint
- Ability to organize and manage multiple priorities simultaneously
- Excellent verbal and written communication
- Excellent spelling, grammar, and punctuation skills
- Self motivated with a strong attention to detail
- Ethical, with a commitment to company values
- Highly organized and detail-oriented
- Ability to work in a fast-paced, metrics-driven environment
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications
- Ability to occasionally lift office equipment and supplies weighing up to 20 pounds
- Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation
- Ability to accurately perceive, distinguish and interpret information received visually and through audio
- Ability to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media
Desired Qualifications
- High school diploma or equivalent preferred
- Prior experience in Mortgage lending, Finance, or similar field preferred
- Passionate about delivering excellence in customer service
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