BPO Reservations Supervisor (Cebu City) | Onsite
On-siteCebu City, Central Visayas, Philippines
Cebu City, Central Visayas, PhilippinesOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Lead and supervise the reservations team, conducting daily briefings, training sessions, and performance monitoring to ensure adherence to lead times and service quality targets. Oversee daily operations by handling inbound calls for inquiries, bookings, modifications, and cancellations while providing prompt, accurate assistance for guest complaints and requests. Requires a bachelor's degree in business administration or hospitality, at least three years in reservations or customer service, two years in a supervisory role, GDS experience, and sales background within a BPO company.
Required Qualifications
- Bachelor's degree in business administration, hospitality, or a related field.
- At least 3 years of experience in reservations, customer service, or a call center environment.
- At least 2 years in a supervisory role.
- GDS experience
- Sales experience
- Industry former employers were in - has to be in BPO company
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