Box Office Supervisor
$39,520–$39,520 year
On-siteWorcester, Massachusetts, United States
Job Summary
Oversee daily operations of the Worcester Common Oval outdoor skating rink during winter, managing staff supervision, guest experience, and facility coordination. Supervise ticket sellers and event teams by coordinating assignments, monitoring service quality, assisting with opening/closing procedures, and completing required reports and cash reconciliation. Resolve guest concerns, communicate with management, and ensure compliance with company policies, safety standards, and operational procedures. Interview, hire, train, and direct employees while addressing complaints and resolving problems in a fast-paced environment. Work flexible shifts including days, evenings, nights, weekends, and holidays across indoor and outdoor settings.
Required Qualifications
- Previous experience in customer service, ticketing, hospitality, recreation, event operations, or a similar customer-facing environment
- supervisory experience
- Strong communication, interpersonal, organizational, and leadership skills
- Ability to provide exceptional customer service while working independently and making sound decisions in a fast-paced environment
- Reliable with excellent attendance and the flexibility to work multiple assignments, including required seasonal schedules
- Ability to remain calm, professional, and adaptable while managing changing operational needs
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift or move supplies as needed
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift or move supplies as needed
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift or move supplies as needed
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude
Desired Qualifications
- Experience handling cash and using ticketing or point-of-sale systems
- supervisory experience
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