Box Office Supervisor
$39,520–$39,520 year
On-siteWorcester, Massachusetts, United States
Job Summary
Oversee daily operations of the Worcester Common Oval outdoor skating rink during the winter season, including staff supervision, guest experience management, and facility coordination. Supervise ticket sales and event operations by coordinating assignments, monitoring guest service, assisting with opening/closing procedures, and completing required reports and cash reconciliation. Resolve guest concerns, communicate with management, and ensure compliance with company policies and safety standards while managing both front-line interactions and supervisory duties. Work flexible shifts including days, evenings, nights, weekends, and holidays in varying weather conditions.
Required Qualifications
- Previous experience in customer service, ticketing, hospitality, recreation, event operations, or a similar customer-facing environment
- supervisory experience
- Strong communication, interpersonal, organizational, and leadership skills
- Ability to provide exceptional customer service while working independently and making sound decisions in a fast-paced environment
- Experience handling cash and using ticketing or point-of-sale systems
- Reliable with excellent attendance and the flexibility to work multiple assignments, including required seasonal schedules
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift or move supplies as needed
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude
- Ability to remain calm, professional, and adaptable while managing changing operational needs
Desired Qualifications
- Ability to provide exceptional customer service while working independently and making sound decisions in a fast-paced environment
- Experience handling cash and using ticketing or point-of-sale systems
- Reliable with excellent attendance and the flexibility to work multiple assignments, including required seasonal schedules
- Ability to stand and walk for extended periods
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to lift or move supplies as needed
- Ability to interact professionally with guests, employees, and management while maintaining a positive and team-oriented attitude
- Ability to remain calm, professional, and adaptable while managing changing operational needs
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