Box Office Representative
On-siteMiami, Florida, United States
Job Summary
Sell tickets, distribute will call tickets, and answer inbound phone inquiries for all Miami HEAT games and Arena events with the highest degree of courtesy and professionalism. Accurately reconcile daily sales to prevent overages or shortages while communicating clearly in both positive and negative situations. Provide exceptional customer service at sales windows and the Customer Service desk, ensuring all guest inquiries are handled with thoughtfulness and sincerity. This role supports the Miami HEAT and Kaseya Center's event operations, offering competitive pay, overtime on holidays, paid training, and free parking. Eligible staff may also participate in the monthly MVP Recognition Program for game tickets, in-game recognition, and dinner vouchers.
Required Qualifications
- Accurately distribute will call tickets to our guests for all HEAT games and Arena events
- Must be able to reconcile all daily sales without any overage/shortage occurring
- Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows
- Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires
- High school diploma
- Six months to one year of cashier experience
- Strong verbal and written communication skills
- Proven organization skills
- Computer literate
- Strong customer service skills
Desired Qualifications
- Ticketmaster and Archtics experience
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