Box Office Representative - Landmark Credit Union Live
On-siteMilwaukee, Wisconsin, United States
Job Summary
Sell admission tickets at events and greet guests attending events who come to the box office while maintaining superior customer service. Assist in daily operations of the box office, including opening and closing procedures, and quickly identify a customer's will-call order by verifying pertinent information to distribute tickets. Efficiently answer customer questions in-person and over the phone, accurately accept payment, and examine tickets to verify authenticity. Provide accommodations for guests with special needs, inform guests of the venue layout, and settle seating disputes or solve other guest concerns. Examine tickets or passes to verify authenticity, educate guests on where to buy authentic tickets, and guide guests to exits or provide instructions in case of emergency. Participate in the venue's sustainability program, partner with fellow band members to close the venue, and maintain order while ensuring adherence to safety rules.
Required Qualifications
- High School Diploma or equivalent
- Familiar with Microsoft Office Suite, Windows based PC programs, and smartphones
- Attention to detail, quality and accuracy
- Ability to work independently
- Excellent verbal and written communication skills
- Working environment is fast-paced
- Position requires periods of prolonged sitting or standing
- Position requires repetitive use of arms for answering busy phones and typing
Desired Qualifications
- Previous experience with ticketing systems preferred
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