Box Office Representative
$35,360–$35,360 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-sitePart Time$35,360–$35,360 yearMedium
Part TimeMedium
Job Summary
Process approximately 20K orders, 11K ticket exchanges, and 16K complimentary tickets annually while managing account credits, refunds, and donations for Boston Ballet patrons. Maintain accurate sales reconciliation reports and database records using Tessitura, Microsoft Office, and Excel. De-escalate difficult customer communications and solve complex problems with a focus on accuracy and efficiency. Work front-line at the Citizens Opera House during performance weeks, handling phone, mail, and in-person interactions. Some evenings and weekends are required. Pay rate is $17.00/hour.
Required Qualifications
- Minimum of 1 year of experience in sales and customer service
- Strong customer service skills
- Professional, enthusiastic, and accurate with numbers and details
- Flexible, positive attitude
- Ability to multi-task and problem solve in a fast-paced and collaborative environment
- Computer skills with the ability to use Microsoft Office, Excel, and Word
- Some evenings and weekends are required during performance weeks
Desired Qualifications
- Bachelor's Degree or relevant experience preferred
- Experience with Tessitura a plus
- Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
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