Box Office Coordinator - The Pavilion at Toyota Music Factory
On-site · Irving, Texas, United States
Job Summary
Oversee and support daily and nightly box office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning); supervise and assist box office staff, ensuring a positive team environment and effective inter-departmental communication. Recruit, hire, train, and evaluate staff; manage staffing levels and performance goals. Handle cash, reconcile ticket sales, and assist in pricing initiatives and reporting. Coordinate with Ticketmaster and venue operations; develop and maintain ticket inventory, call center systems, and ADA ticket processes. Provide exceptional customer service, support VIP/upsell activities, and collaborate with Operations/Guest Services on ticketing needs. Ensure compliance with company policies and applicable laws, and communicate information accurately to internal teams and external partners.
Required Qualifications
- High School Diploma preferred
- Experience in Box Office/Ticketing Management preferred
- Experience in cash handling preferred
- Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel) preferred
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