Box Office Attendant | Part-Time | Mullins Center (UMass-Amherst)
$31,200–$31,200 year
On-siteAmherst, Massachusetts, United States
Job Summary
Operate the Paciolan ticketing system to perform transactions with efficiency and accuracy, including collecting currency or credit card amounts and issuing tickets and change. Manage event knowledge by understanding seating charts, configurations, ticket prices, discounts, and restrictions while communicating to satisfy patrons with excellent customer service. Handle phone calls for information requests, reconcile all monies received from ticket sales, and maintain confidentiality. Work a flexible schedule including nights and weekends in a loud noise environment, utilizing Windows-based computers and demonstrating strong multitasking and problem-solving skills.
Required Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows-based computers
- Possess excellent customer service skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Must be able to work a flexible schedule, including nights and weekends
- Must be able to work in a loud noise environment
- Strong verbal communication skills
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
Desired Qualifications
- bilingual in Spanish
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