Boutique Manager | UES
$80,000–$84,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Conduct annual performance reviews, arrange ongoing one-to-one meetings with direct reports, and provide 30-60-90-day reviews to new hires. Forecast payroll, manage store inventory levels, and resolve guest complaints while maintaining visual standards and safety protocols. Develop business strategies to grow the guest database, increase store traffic, and optimize sales through training and mentoring. Partner with HR to source and retain diverse talent, coordinate with vendors and marketing teams, and execute brand initiatives. Lead a team of Clean Beauty Ambassadors to ensure operational excellence and elevate the guest experience in local markets.
Required Qualifications
- 3-5 years in a retail leadership position (Assistant Boutique Manager or Boutique management)
- Strong and empathetic leadership presence and confident approach to business acumen
- Guest management skills and guest service experience in beauty retail stores
- Excellent organizational, analytical and management skills
- Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help their team succeed
- A talent for drawing in, recognizing, and motivating individuals
- Excellent emotional intelligence, resilience, communication, and team-building abilities
- Flexible availability to workdays/early evenings, weekends and holidays
- Previous experience with POS systems & payment systems
- Ability to think on your feet and react quickly to store needs
- Act with integrity in words and actions while consistently demonstrating care and compassion
- Efficiency in Microsoft 360, Microsoft Suite, and using company hardware (iPads, PC/Mac laptop)
- The ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk on the sales floor for an entire shift, work in a fragrance filled environment & apply cosmetic products during demonstrations
Desired Qualifications
- Guest management skills and guest service experience in beauty retail stores is a plus
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