Borsa Italiana- Client Services and Support Analyst
$36,500–$36,500 year
On-siteMilan, Lombardy, Italy
Job Summary
Act as the central point of contact for an allocated group of clients on operational matters, ensuring efficient incident management and timely escalation of issues. Provide ongoing client support by following up on all questions or issues until resolution, keeping clients regularly informed, especially when in-depth analysis is required. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet both quantitative and qualitative objectives. Drive continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks. Contribute to operational enhancement projects, reviewing specifications and terms of reference for new products and initiatives, supporting clients in developments and tests, and executing conformance tests with clients. This role is part of a European, international, and diverse team dedicated to customer satisfaction, risk management, and compliance. The position supports the development and testing of new products and initiatives within Euronext's leading European capital market infrastructure.
Required Qualifications
- Strong financial background and good understanding of the various activities of Euronext's direct and indirect client base
- Prior experience in client services or a similar operational support role
- High standards of service delivery and ability to build strong client relationships
- Strong analytical, organisational and problem-solving skills
- Experience with project management and ability to monitor progress
- Excellent verbal communication skills, both internally and externally
- Fluency in English and Italian
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