Booking Reservation - Cantonese Speaking (Malaysia)

Handle pre and post reservation inquiries via phone, email, and fax, and manage customer requests through these channels. Modify, change, or cancel existing reservations and make outbound calls to hotels and guests to arrange special requests. Act as the liaison between guests and hotels to resolve complaints while maintaining strong relationships through high-level customer service and account management support. This rotational 24/7 shift role is based in G-Tower, Kuala Lumpur, for a growing international team.