Bond Supervisor
$90,000–$125,000 year
RemoteUnited States
Job Summary
Lead the Bond Department's daily operations and a team of Bond Specialists by providing direction, mentorship, and ongoing feedback to ensure accurate, compliant administration of bonds, Powers of Attorney, and importer identity verification. Manage workloads and resources to process documentation while maintaining a thorough understanding of customs regulations and CBP requirements. Review and approve POA intake, enhanced due diligence documentation, and business legitimacy reviews, conducting regular audits and quality checks to enforce internal controls. Serve as the escalation point for complex client matters and manage relationships with surety providers and external partners to drive process improvements. Monitor departmental metrics to improve performance and operational effectiveness while modeling core values of integrity and accountability.
Required Qualifications
- Active U.S. Customs Broker License
- Minimum of 5 years of experience in customs brokerage, trade compliance, bond administration, or a related regulatory environment
- Minimum of 2 years of experience leading, supervising, or managing colleagues in a compliance-focused operational environment
- Strong knowledge of U.S. Customs and Border Protection (CBP) regulations, powers of attorney, importer identity verification requirements, bond administration, and recordkeeping obligations
- Experience interpreting and applying regulatory requirements while balancing operational and customer service needs
- Proficiency with customs brokerage systems, Microsoft Office applications, and document management platforms
Desired Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain Management, International Trade, Customs Compliance, or a related field
- Equivalent experience may be considered
- Experience supervising bond, POA, compliance, or brokerage operations teams
- Knowledge of nonresident importer requirements and enhanced due diligence processes
- Experience working directly with surety companies and bond underwriting processes
- Experience leading audits, quality assurance reviews, process improvements, or compliance initiatives
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