Bogotá | Bilingual Customer Service Specialist I CT
On-siteBogotá, Bogota D.C., Colombia or Bogota, New Jersey, United States
Job Summary
Support customers via phone, chat, or email while meeting performance goals. Own customer issues through to resolution, escalating when needed, and document interactions accurately to keep customer information updated. Handle sensitive information with confidentiality and care, demonstrating strong problem-solving abilities and attention to detail in data handling. Requires B2+ English communication skills, a high school diploma, and the ability to multitask across multiple systems using CRM tools, email, and spreadsheets. Join Sutherland to deliver friendly, efficient, and accurate support within our AI and automation-driven environment.
Required Qualifications
- B2+ English communication skills (minimum)
- High school diploma or equivalent
- Ability to multitask and navigate multiple systems efficiently
- Customer-focused mindset with strong problem-solving abilities
- Attention to detail and accuracy in data handling
- Basic computer skills (CRM tools, email, spreadsheets)
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