Body Shop Estimator
On-sitePlano, Texas, United States
Job Summary
Greet clients, inspect vehicle damage, and collect information to prepare accurate collision repair estimates using industry software like CCC ONE, Mitchell, or Audatex. Document damage with photographs and written notes, then write repair orders detailing the repair plan and secure client signatures. Communicate with insurance adjusters regarding estimates and total loss evaluations, explain costs and timelines to clients, and coordinate parts ordering while tracking special order status. Follow up on repair progress, notify clients of changes, and assist in scheduling vehicles to manage shop workload. Inspect post-repair quality to verify authorized work, document verbal and written approvals, and maintain dealership standards for CSI ratings and cycle time performance.
Required Qualifications
- Current, valid driver's license
- Satisfactory Motor Vehicle Report (MVR)
- High school diploma or general education degree (GED)
- Must be able to lift up to 10 pounds independently
- Majority of lifting from knee to shoulder heights
- Other lifting required from various levels
- Ability to stand for extended period
- Frequent stretching, reaching, walking and stooping
- Pushing and/or pulling in an environment that may be cold, hot, noisy, and wet
- Exposure to fumes or odors due to vehicle maintenance
- Exposure to noise, dust, and paint odors
- Occasional travel between dealership locations
- Use of standard office equipment such as computers, phones, and printers
- Use of estimating software and photography equipment
- Excellent visual acuity
- Manual dexterity
- Ability to operate motor vehicles
- Must be able to effectively lead and coach others
Desired Qualifications
- Prior experience as a collision estimator
- Prior experience as a service writer/advisor
- Prior experience in body shop operations
- Working knowledge of estimating software (CCC ONE, Mitchell, or Audatex)
- Working knowledge of insurance/DRP processes
- Customer service-oriented and friendly demeanor
- Strong written and verbal communication skills
- Strong negotiation skills
- Ability to multitask
- Manage several clients and repair orders at once
- Positive attitude
- Willingness to work as a team
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