Body Shop Estimator
On-sitePlano, Texas, United States
Job Summary
Greet clients, inspect vehicle damage, and collect information to prepare accurate collision repair estimates using industry software like CCC ONE or Mitchell. Document damage with photographs and write repair orders detailing the plan, securing client signatures, and negotiating with insurance adjusters for approvals. Coordinate parts ordering, track special orders, and explain costs, timelines, and coverage options to clients. Follow up on repair progress via phone or email, manage shop workload, and inspect post-repair quality to reduce rechecks. Maintain a readable status sheet of vehicles in process and uphold dealership standards for CSI ratings and cycle time performance. Adhere to Direct Repair Program guidelines and complete required manufacturer and dealership training courses.
Required Qualifications
- Current, valid driver's license
- Satisfactory Motor Vehicle Report (MVR)
- High school diploma or general education degree (GED)
- Must be able to lift up to 10 pounds independently
- Majority of lifting from knee to shoulder heights
- Other lifting required from various levels
- Ability to stand for extended period
- Frequent stretching, reaching, walking and stooping
- Pushing and/or pulling in an environment that may be cold, hot, noisy, and wet
- Exposure to fumes or odors due to vehicle maintenance
- Required to have visual acuity to operate motor vehicles
- Requires excellent visual acuity
- Requires excellent manual dexterity
Desired Qualifications
- Prior experience as a collision estimator
- Prior experience as a service writer/advisor
- Prior experience in body shop operations
- Working knowledge of estimating software (CCC ONE, Mitchell, or Audatex)
- Working knowledge of insurance/DRP processes
- Customer service-oriented and friendly demeanor
- Strong written and verbal communication skills
- Strong negotiation skills
- Ability to multitask and manage several clients and repair orders at once
- Positive attitude
- Willingness to work as a team
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