BO Performance Excellence & Quality Senior Associate
$424,500–$630,000 year
On-sitePrague, Prague, Czechia
Job Summary
Execute back-office processes and transactions in accordance with Standard Operating Procedures (SOPs) and defined timelines, delivering accurate, high-quality outputs to internal stakeholders across supported markets. Consistently meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while identifying and escalating process deviations, inefficiencies, and recurring issues to the Delivery Leader. Serve as the day-to-day operational point of contact for Data Acquisition teams, vendors, and local commercial and operational teams, responding promptly to queries and providing clear updates on requests. Collaborate effectively with colleagues across functions and countries to ensure smooth end-to-end process execution, maintain accurate records in accordance with NIQ corporate standards, and ensure compliance with applicable legal, financial, and data protection regulations. Contribute to process improvement initiatives by proposing ideas that enhance operational efficiency and quality, and support the testing and rollout of new tools, systems, and workflows as part of ongoing Data Acquisition Back Office enhancements.
Required Qualifications
- Bachelor's degree or relevant vocational qualification
- 2-4 years of experience in back-office operations, shared services, or administrative operations
- Good working knowledge of Microsoft Office
- Strong attention to detail and a consistent commitment to accuracy
- Strong organisational skills, with the ability to prioritise and manage multiple tasks effectively
- Effective written and verbal communication skills in English
- Fluency in Czech or Slovak
- Ability to collaborate effectively in a team-oriented environment
- Proactive mindset, with a willingness to learn and adapt to evolving requirements
Desired Qualifications
- a background in business administration, operations, finance, or a related field
- multi-country experience
- Experience working in a multicultural, cross-border environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.