BMV Team Leader
$34,216–$34,216 year
On-site · Waynedale, Indiana, United States
Job Summary
Team Leader oversees frontline customer service operations for the Waynedale BMV branch in Fort Wayne, assisting with scheduling, delegating tasks, opening/closing procedures, resolving escalated customer issues, maintaining customer service standards, processing transactions, monitoring office supplies, auditing CSR transactions, interpreting BMV policies, serving as a technical resource for STARS transactions, and mentoring CSRs. Requires strong communication, professionalism, people management, problem solving, cash handling and accounting basics, proficiency with Word/Excel, and willingness to travel up to 20% for branch locations, training, or community activities. The role emphasizes leadership and coaching in an entry-level leadership context with collaboration alongside branch managers.
Required Qualifications
- Ability to communicate with diverse employees, customers, and groups, both orally and in writing.
- Ability to exhibit professionalism at all times.
- Ability to manage people, experienced in managing people/teams.
- Ability to successfully address customer concerns.
- Ability to identify problems and recommend creative solutions.
- Ability to utilize good judgement.
- Ability to apply fundamental cash management and accounting principles.
- Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
- Ability to become proficient in the agency operating system .
- Ability to multi-task in a fast-paced environment.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- A degree is not required.
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