BMV Floating Customer Service Representative
$31,668–$31,668 year
On-site · Anderson, Indiana, United States
Job Summary
Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. You will also float to other regional offices as arranged with the supervisor. Administer skills tests and evaluate driving skills; assist customers with vehicle/watercraft titles and registration needs; maintain compliance with Indiana laws relative to motor vehicles; attend training and certification tests; maintain privacy of customer records; substitute for peers as needed; travel to other branch locations within the region based on operational need.
Required Qualifications
- Must be 21 years of age or older
- Must possess a valid State of Indiana driver’s license for at least the preceding 12-month period
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
- A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered
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